GlossaryLive Terms of Service

 

Last Updated: October 31, 2021

This GlossaryLive Terms of Service Agreement (the ‘Agreement’ or ‘Terms of Service’) is made between GlossaryLive.com, Inc. (‘GlossaryLive’, ‘we’, ‘us’, or ‘our’) and you, our customer (‘you’ or ‘your’). This agreement governs your use of GlossaryLive owned-and-operated websites, applications, and video players (collectively, the ‘Services’). This includes our GlossaryLive, and livestream services.

Notice: Section 10 of this agreement contains a mandatory ARBITRATION AGREEMENT for certain privacy claims that you or GlossaryLive could assert. By using our services and accepting this agreement, you (1) agree to binding arbitration of these claims before a neutral arbitrator; and (2) waive your rights to go to court, have a jury hear your case, or participate as part of a class of plaintiffs with respect to such claims.

  1. Acceptance

By creating an account, viewing videos, making a purchase, or otherwise visiting or using our services, you accept this agreement and consent to contract with us electronically.

If you are an entity other than a natural person, the person who registers the account or otherwise uses our services must have the authority to bind the entity. In this context, ‘you’ means both the entity and each person who is authorized to access the account.

We may update this agreement by posting a revised version on our website. By continuing to use our services, you accept any revised agreement.

This agreement includes our Privacy Policy and the addenda listed in Section 6 below. Please review our Privacy Policy to learn about the information we collect from you, how we use it, and with whom we share it.

  1. Our Services

Service License: Subject to the terms hereof, we grant you access to our services. This includes the right to:

  • Stream videos that you have the right to view.
  • Stream videos, subject to your plan.
  • Download pdf step by step content, subject to your plan.
  • Use all related functionality that we may provide.

Features: The features available to you will depend on your plan. We may change features from time to time. If you have a paid account, we commit to providing the core video streaming features of your plan during your current service period.

Third Parties: We may provide links to and integrations with websites or services operated by others. Your use of each such website or service is subject to its terms of service.

  1. Accounts

Registration: You may create an account to use certain features we offer (e.g. downloading pdfs or viewing video content). To do so, you must provide an email address. By creating an account, you agree to receive notices from GlossaryLive at this email address.

Organizational Accounts: Corporate, governmental, and other organizational users must publicly display the legal name of their entity on their public account profile.

Age Requirements: You must be at least 18 years old or the applicable age of majority in your jurisdiction, whichever is greater, to create an account or otherwise use our services. Individuals under the applicable age may use our services only through a parent or legal guardian’s account and with their involvement. Please have that person read this agreement with you and consent to it before proceeding.

Parents and Guardians: By granting your child permission to use the services through your account, you agree and understand that you are responsible for monitoring and supervising your child’s usage. If you believe your child is using your account and does not have your permission, please contact us immediately so that we can disable access.

Account Security: You are responsible for all activity that occurs under your account, including unauthorized activity. You must safeguard the confidentiality of your account credentials. If you are using a computer that others have access to, you must log out of your account after each session. If you become aware of unauthorized access to your account, you must change your password and notify us immediately.

  1. Subscription Plans

Plan Types: We offer free (Basic) memberships and paid subscriptions that allow you full access to download pdfs and view all video content. Advertised prices and features may change.

Basic (Free) Accounts: Basic (free) members will only have access to content that GlossaryLive deems available to basic members at any certain time.  This content can change daily.

Fees: You must pay all fees (plus any taxes) during your subscription period and any renewal periods. Our fees may include a fixed monthly or annual fee plus variable fees for transactions or usage.

Free Trials & Discounts: We may offer free-trial or discounted subscriptions. When a free-trial period ends, your paid subscription begins (unless you have cancelled) and you must pay the full monthly or annual fee. If we provide a discount for the first subscription period, you must pay the discounted fee; in any renewal, you must pay the full fee.

Refund Policy: Subject to the terms hereof, subscribers who purchase plans directly from GlossaryLive may cancel and receive a full refund of their initial purchase within (30) days after purchasing an annual plan and five (5) days after purchasing a monthly plan. Our refund policy does not apply to:

  • Fees charged immediately after a free-trial period ends.
  • Attempted abuse of the refund policy (i.e., by subscribing and requesting refunds repeatedly).
  • Subscription renewals or migrations to other plans.
  • Fees other than annual or monthly subscription fees.
  • Requests made after the specified periods.
  • Customers who have breached this agreement.
  • Customers who joined using a promotion that expressly disclaimed our refund policy.
  • Customers who have initiated a chargeback dispute.

Automatic Renewal: To the extent permitted by applicable law, subscriptions automatically renew at the end of each subscription period unless cancelled beforehand. Monthly plans renew for 30-day periods. Annual plans renew for one-year periods. You must pay the annual or monthly fee (plus any taxes) when each renewal period starts.

How to Decline Renewal: Subscribers may opt out of automatic renewal by changing their account settings. Any opt-out or notice of non-renewal will not affect the current subscription period. GlossaryLive may decline renewals.

Lapse Policy: When a subscription ends, the account will, at GlossaryLive’s option, revert to Basic (free) account status or will be deleted. Any content in the account may be deleted to comply with the limitations of the new account status. We may publish additional guidelines regarding the treatment of lapsed subscriptions. These guidelines describe current practices only and shall not require GlossaryLive to provide any level of post-subscription account status.

Resale: You may not sell, resell, rent, lease, or distribute any plan or any other aspect of our services to any third party unless authorized by us in writing. We may suspend or terminate accounts sold via authorized resellers for non-payment to the reseller or any violation of the restrictions set forth in this agreement.

  1. Copyright Policy

You may only download content that you have the right to download for your personal use only. We will, in appropriate circumstances, terminate the accounts of persons who use, share, copy, distribute, publicly perform, display the licensed work or sell our content in accordance to this agreement.

  1. Privacy Policy

Protecting your private information is our priority. This Statement of Privacy applies to GlossaryLive Inc. and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to GlossaryLive include www.GlossaryLive.com. The GlossaryLive website is a news, information, education, and ecommerce site. By using the GlossaryLive website, you consent to the data practices described in this statement.

Collection of your Personal Information

In order to better provide you with products and services offered on our site, GlossaryLive may collect personally identifiable information, such as your:

–          First and Last Name

–          Mailing Address

–          E-mail Address

–          Phone Number

If you purchase GlossaryLive’s products and services, we collect billing and credit card information. This information is used to complete the purchase transaction.

We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services available on the site. These may include: (a) registering for an account on our site; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services on our site. We will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.

Use of your Personal Information

GlossaryLive collects and uses your personal information to operate its website(s) and deliver the services you have requested.

GlossaryLive may also use your personally identifiable information to inform you of other products or services available from GlossaryLive and its affiliates.

Sharing Information with Third Parties

GlossaryLive does not sell, rent or lease its customer lists to third parties.

GlossaryLive may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. GlossaryLive may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to GlossaryLive, and they are required to maintain the confidentiality of your information.

GlossaryLive may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on GlossaryLive or the site; (b) protect and defend the rights or property of GlossaryLive; and/or (c) act under exigent circumstances to protect the personal safety of users of GlossaryLive, or the public.

Tracking User Behavior

GlossaryLive may keep track of the websites and pages our users visit within GlossaryLive, in order to determine what GlossaryLive services are the most popular. This data is used to deliver customized content and advertising within GlossaryLive to customers whose behavior indicates that they are interested in a particular subject area.

Automatically Collected Information

Information about your computer hardware and software may be automatically collected by GlossaryLive. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the GlossaryLive website.

Use of Cookies

The GlossaryLive website may use ‘cookies’ to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you personalize GlossaryLive pages, or register with GlossaryLive site or services, a cookie helps GlossaryLive to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same GlossaryLive website, the information you previously provided can be retrieved, so you can easily use the GlossaryLive features that you customized.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the GlossaryLive services or websites you visit.

Links

GlossaryLive.com may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Security of your Personal Information

GlossaryLive secures your personal information from unauthorized access, use, or disclosure. GlossaryLive uses the following methods for this purpose:

–          SSL Protocol

When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.

We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this site cannot be guaranteed.

Right to Deletion

Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:

  • Delete your personal information from our records.
  • Direct any service providers to delete your personal information from their records.

 

Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:

  • Complete the transaction for which the personal information was collected, fulfil the terms of a written warranty or product recall conducted in accordance with federal law, provide goods or a service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us.
  • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity.
  • Debug to identify and repair errors that impair existing intended functionality.
  • Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law.
  • Comply with the California Electronic Communications Privacy Act.
  • Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent.
  • Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us.
  • Comply with an existing legal obligation.
  • Or otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.

 

Minors Under Eighteen

GlossaryLive does not knowingly collect personally identifiable information from minors under the age of eighteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.

E-mail Communications

From time to time, GlossaryLive may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication.

External Data Storage Sites

We may store your data on servers provided by third party hosting vendors with whom we have contracted.

  1. Term and Termination

This agreement begins when you first use our services and continues so long as you use our service or have an account with us, whichever is longer. Paid accounts will continue for the subscription period and will renew in accordance with Section 4 above. With respect to users who do not have a subscription plan (i.e., free users), (a) GlossaryLive may terminate this agreement at any time and (b) applicable users may terminate at any time by deleting their accounts.

If you breach this agreement, GlossaryLive may, at its option: (a) terminate this agreement immediately, with or without advance written notice; (b) suspend, delete, or limit access to your account (and other accounts you control) or any content within it; and (c) to the extent permitted by applicable law, retain any amounts payable to you (which you forfeit). If GlossaryLive deletes your account for breach, you may not re-register.

In the event of any termination or expiration, the following sections will survive: Section 8 (Disclaimers), Section 9 (Limitation of Liability), Section 10 (Disputes, Arbitration, and Choice of Law), and Section 11 (General Provisions).

  1. Disclaimers

GLOSSARYLIVE PROVIDES THE SERVICES ON AN ‘AS IS’ AND ‘AS AVAILABLE’ BASIS. YOU USE THE SERVICES AT YOUR OWN RISK. You must provide your own device and internet access.

EXCEPT AS EXPRESSLY SET FORTH HEREIN, AND TO THE EXTENT PERMITTED BY APPLICABLE LAW, GLOSSARYLIVE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. Among other things, GlossaryLive makes no representations or warranties:

  • That our services, or any part thereof, will be available or permitted in your jurisdiction, uninterrupted or error-free, completely secure, or accessible from all devices or browsers.
  • That we will host, make available, or remove any specific piece of content.
  • Concerning any content submitted by or actions of our users.
  • That any geo-filtering or digital rights management solution that we might offer will be effective.
  • That we comply with the Health Insurance Portability & Accountability Act (HIPAA), the Gramm-Leach-Bliley Act (GLBA), or any other industry-specific privacy obligations.
  • That our services will meet your business or professional needs.
  • That we will continue to support any particular feature or maintain backwards compatibility with any third-party software or device.
  • Or concerning any third-party websites and resources.
  1. Limitation of Liability

TO THE EXTENT PERMITTED BY APPLICABLE LAW: (A) GLOSSARYLIVE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING DAMAGES FOR LOSS OF BUSINESS, PROFITS, GOODWILL, DATA, OR OTHER INTANGIBLE LOSSES, EVEN IF GLOSSARYLIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; AND (B) GLOSSARYLIVE’S TOTAL LIABILITY TO YOU, EXCEPT FOR GLOSSARYLIVE’S CONTRACTUAL PAYMENT OBLIGATIONS HEREUNDER (IF ANY), SHALL NOT EXCEED THE AMOUNTS PAID BY YOU TO GLOSSARYLIVE OVER THE TWELVE (12) MONTHS PRECEDING YOUR CLAIM(S) OR ONE HUNDRED DOLLARS (USD $100), WHICHEVER IS GREATER.

  1. Disputes, Arbitration, and Choice of Law

If you are dissatisfied with our services for any reason, please contact us first so that we can try to resolve your concerns without the need for outside assistance.

10.1 Choice of Law

Any disputes relating to this agreement or your use of our services will be governed by the laws of the State of Texas and the United States of America (with respect to matters subject to federal jurisdiction such as copyright), without regard to principles of conflicts of law. The arbitration agreement set forth in Section 9.3 will be governed by the Federal Arbitration Act.

10.2 Choice of Venue for Litigation; Jury Trial Waiver

Except for matters that must be arbitrated (as set forth below), you and GlossaryLive agree that any action relating to this agreement or your use of our services must be commenced in the State of Texas, this is your consent to the exclusive jurisdiction of those courts. IN ANY SUCH ACTION, GLOSSARYLIVE AND YOU IRREVOCABLY WAIVE ANY RIGHT TO A TRIAL BY JURY.

10.3 Arbitration of Privacy Claims; Class Action Waiver

The exclusive means of resolving any Covered Privacy Claim (defined below) shall be BINDING ARBITRATION. EACH PARTY WAIVES ITS RIGHT TO GO TO COURT, TO A TRIAL BY JURY, AND TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, OR OTHER REPRESENTATIVE PROCEEDING WITH RESPECT TO ANY COVERED PRIVACY CLAIM.

Overview: Arbitration provides a private dispute resolution process that is usually more streamlined and less formal than litigation. In an arbitration, your rights will be determined by a neutral third party called an arbitrator, and not a judge or jury. Both you and GlossaryLive are entitled to fundamentally fair proceedings at every stage of the arbitration, including the hearing. The arbitrator will decide all issues relating to the dispute, including the question of arbitrability, and can grant any relief that a court could grant. Decisions by the arbitrator are enforceable in court and may be overturned by a court only for very limited reasons.

Definitions: A “Covered Privacy Claim” means any dispute or claim arising out of or relating to (a) GlossaryLive’s collection, use, storage, analysis, or transfer of your personal information; (b) an alleged breach of our privacy policy (c) an alleged data breach or unauthorized disclosure of data or content; or (d) an allegation that GlossaryLive failed to comply with any privacy or data security right or obligation. ‘Personal Information’ means any information about you, including your registration information (e.g., email address), payment information, location information, device information, biometric identifiers or information, IP address, and your activities (including viewing and search history), but does not include content that you upload (except to the extent the content contains personal information about you).

  1. General Provisions

Reservation of Rights, Severability: GlossaryLive reserves all rights not expressly granted herein. GlossaryLive’s rights and remedies are cumulative. No failure or delay by GlossaryLive in exercising any right will waive any further exercise of that right. If any term of this agreement is found invalid or unenforceable by a court of competent jurisdiction, that term will be limited or severed.

Force Majeure: GlossaryLive will not be liable for any delay or failure caused by (a) acts of God/natural disasters (including hurricanes and earthquakes); (b) disease, epidemic, or pandemic; (c) terrorist attack, civil war, civil commotion or riots, armed conflict, sanctions or embargoes; (d) nuclear, chemical, or biological contamination; (e) collapse of buildings, fire, explosion, or accident; (f) labor or trade strikes; (g) interruption, loss, or malfunction of a utility, transportation, or telecommunications service; (h) any order by a government or public authority, including a quarantine, travel restriction, or other prohibition; or (i) any other circumstance not within GlossaryLive’s reasonable control, whether or not foreseeable (each a ‘force majeure event’). In the event of a force majeure event, GlossaryLive shall be relieved from full performance of the contractual obligation until the event passes or no longer prevents performance.

Relationship: You and GlossaryLive are independent of one another; neither party is an agent, partner, or joint venturer of the other. This agreement binds the parties and their successors, personal representatives, and permitted assigns. You may not assign this agreement to any person whose account has been terminated by GlossaryLive or who is prohibited from registering; any such assignment will be void. Except as expressly stated herein, nothing in this agreement confers any right on any third party.

Entire Agreement: This agreement constitutes the entire understanding of the parties and supersedes all prior understandings regarding the subject matter hereof and may not be modified except in accordance with Section 1 or in a document executed by authorized representatives of GlossaryLive. If you have a signed agreement with GlossaryLive, any conflicting term of that agreement will prevail over the terms hereof, but only as to the subject matter of that agreement.

The English version of this agreement shall control. For convenience, we may provide translated versions of this agreement.

Notices: You must send any notices of a legal nature to us by email or at:

GlossaryLive.com, Inc.
Attention: Legal Department
1837 Sterling Trace Drive
Keller, TX  76248 USA